How AI and Natural Language Processing (NLP) techniques can be used to create knowledge graphs, which can then power chatbots, question/answer system, search to deliver holistic enterprise knowledge.
Research on chatbots shows how businesses and consumers use the technology. Learn how customer service teams are using chatbots, what consumers think of chatbots and what makes a good chatbot experience.
This is a great guideline for building dynamic content to be accessed by your AI chatbots. The author outlines the 3 most important pillars of building a CMS platform to deliver dynamic content to your chatbot.
If you are wondering how to build a chatbot for travel industry then take a look at the great example. This bot will guide you based on your point of entry and your interest to find the right accommodations. Access the bot in the bottom left corner of the page.
Telemedicine is on to conversational chatbots as a tool to create empathy and help with patient communications. Here we have 12 examples. You can signup and try them to see how they work.
In this post you learn how to connect multiple chatbots to one agent so you don't have to repeat similar tasks, and can scale your solution. Dialogflow is a Natural Language Processing platform, so its smarter and more flexible than "Many chat" and "Chat fuel" and can be used as the back-end that integrates access to all your chatbots and makes them smarter.
This post a summary from a workshop with an outline of a strategy for curation. Use this as a guide for your own knowledge management projects. Look at our blog post for related topics.
Great post on why chatbot CMS will provide a better customer experience by quickly providing relevant answers to your customers and elevating your brand. Learn about the various components required to drive a chatbot CMS
We have recently started promoting the use of our curation library for designing chatbots. It turns out that curation is ideal for creating chatbot dialogs. We use Google's dialogflow and Botcopy a rich dialogflow webchat to demo our ideas.
Every chatbot needs a dialog. This post gives you a strategy on how to get started on building and managing a conversation flow for your chatbot. Learn about best practices, including building and maintaining a knowledge base. For that you can use our curation tools.
This post focuses on the need of chatbots for customer support purposes, offers stats on the size of the market and introduces different types of chatbots to address different types of challenges.
Chatbots might be the best thing to happen to marketing yet. This post gives you an overview of the functions of the Bots in helping users find answers quickly on any device. Learn how to create a conversational marketing strategy in the Battle of the Bots.
To integrate bots you develop on Dialogflow with your website you need an agent. Botcopy is a flexible solution with tons of customization features and the solution we use for our purposes. Using Botcopy you can also send Bot messages via SMS.
The Fulfillment feature in Dialogflow allows you to programmatically build powerful functions that can deliver dynamic content to your chatbots. This post is a great introduction.
To consistently feed chatbots effective content, there needs to be a system in place to continuously capture, reuse, and extend an organization’s knowledge in a structured and efficient way. See how this is done!
When building a chatbot for your business its important to know the difference between Artificial Intelligence (AI) and Natural Language Processing (NLP). Artificial intelligence is not what you think it is, NLP is what you need for human like conversations.
The author compares sites and libraries, with search and Bots as tools for information and knowledge management and argues that Bots offer he optimum solution for users as far as findability and training of users.
Chatbots will transform the way governments will support their citizens by helping them find information to their questions faster, help them submit forms, let them pay bills, get support in their native language and more. The post links to some examples of these solutions.
The trend for sticky chatbots is to engage people in a conversation. But how do you get started and what should you pay attention to? This post provides some great insights about strategy and goal setting to make it all work. Curating, commenting and categorizing your content will help you with your process.
The theme of this post is, Create once publish everywhere. Good Chatbots need content and a good well structured CMS platform is a great source for your Chatbots content. CMS platforms offer a structurally consistent source that can be programmatically accessed to deliver fresh content to your chatbot.
Context is a concept in Bot design that helps you with directing users to the right answers quickly by assigning a context to the "intent" of your question. Learn the concept behind context for bot design from this great post
Chatbots offer measurable advantages to customer support. Customers don't like to wait and providing quick and direct answers to client needs will help you retain and grow your customer base. Chatbots eliminate wait time and save you 30% on support costs according to this study.
The author is a professional conversational chat dialog designer. In this post he talks about the nature of content for chatbots as well as a wish-list of features for a chatbot CMS solution.
When interacting with chatbots our brains believe we are talking to a human. This phenomena is known as anthropomorphism and such a process has profound psychological ramifications. Read about the psychology of chatbots, its pros and cons!