US Politics in Trump era Public date: 14.11.2019 12:15:01

13 Feb 2019

Smaller Tax Refunds Surprise Those Expecting More Relief

The tax preparers at H&R Block had a new class before their busy season started this year: empathy training.They listened to a mock exchange between an employee and a customer whose refund would not just shrink but disappear. The ficticious client had received a $1,500 refund last year, but this year would owe $575.
The tax preparers at H&R Block had a new class before their busy season started this year: empathy training.They...

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